A bespoke order is any order that is personalised through text, specific fabric, an exact size and so on...
The length of time it takes to complete a bespoke order depends on the product itself.
If the product requires materials from a third party, it can take anywhere from a week to one month to make. If we have the materials available in the studio it is unlikely to take as long as this. We are just trying not to get your hopes up!
When you place your order you will be sent an approximate date for when your item will be completed and shipped. Please note this is an estimated date and not the exact date.
By continuing to place a custom order with us, you accept that the item may not by made or arrive by this date (although we all have our fingers, toes and paws crossed it will).
We recommend giving yourself at least a month if you require your order within a certain time frame…to ensure there are no hopes dashed.
By placing your custom order, you agree that once materials have been ordered or work on your item begins, you forego the right to cancel your order in line with Customer Contracts Regulations and will be required to pay the price in full. Sorry...